(Spoiler – most responders think that NERSA sucks!)

Dear Colleague


May I thank you for the time and effort you made in responding to the independent survey conducted by EE Business Intelligence on public perceptions on the performance, effectiveness and service of the electricity regulator, Nersa, to the public, to electricity customers and consumers, and to the electricity supply industry as a whole.


The survey has now closed, and we had a total of 868 respondents to the invitation to participate in the survey, which we consider to be an excellent response indeed.


In the survey you requested a copy of the survey results report, and we have pleasure in attaching this herewith.


If there are any queries, please do not hesitate to contact me.


Kind regards




Chris Yelland

Managing director

EE Business Intelligence (Pty) Ltd

41A Waterfall Avenue, Craighall, 2196, Johannesburg

Tel: 082 317-4175; Email: chris.yelland@ee.co.za; Website: www.eebi.co.za